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Sonicare Essence Toothbrush, Model e5350 Review

I owned an old Sonicare for many years. It was a great product.
After five years, I purchased a new one. This was after Philips bought the company. It failed in a year. They replaced it, but with another model, which they said at the time was better. The replacement has now failed after a few months. They refuse to replace it again.
What's interesting is that I had inadvertently called the professional customer service line (for dentists and the like) a few minutes before that call. There I was told the replacement model they sent me had a known history of failures and they would replace it with an improved version. We started to get the replacement information and he found out I was a retail customer. He said he couldn't do it and gave me a different number where, he said, they would take care of it. A that line (retail customer service) they told me that there was no problem with the unit and they would not replace it. This despite the fact that it was only nine months old and had a documented history of failures. When I told them what I had been told by the other guy, the response was that he was wrong, that no one at Philips would ever say that. But the fact remains that my junk replacement unit failed and the guy I spoke with knew exactly what I was talking about and could describe the failure. There is no doubt that Philips knew full well they were sending me a junk product that they were clearing out of their warehouse because they had to get rid of them.
Clearly, there is one company line for dentists who shill these things and get freebies for their staffs, and another company line for consumers who actually buy them. Buy Philips Sonicare products at your own risk.

Sonicare Essence Toothbrush, Model e5350 Overview

Taking care of your oral health is easy with the Philips Sonicare Essence 5350. This rechargeable power toothbrush features a unique angled neck, extra-soft contoured bristles, and patented Sonic technology to gently remove plaque in hard-to-reach areas. An Easy-start feature helps you acclimate to the Sonicare experience, and a two-minute timer ensures you brush adequately. For further convenience, the Essence 5350 remains charged for up to two weeks, a great feature for traveling. Also, the Sonicare Essence 5350 comes with two handles and two E Series brush heads, so it's ideal for sharing with a family member.
Essence 5350 Toothbrush
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